Privacy Policy for Craft Vapour
Craft Vapour (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, https://craftvapour.co.za/ (the “Site”).
1. Information We Collect
We may collect the following types of personal information when you visit or interact with our Site:
-
Personal Identifiable Information: such as your name, email address, phone number, shipping/billing address, and ID verification (where legally required).
-
Payment Information: processed securely via our payment providers; we do not store card details.
-
Device & Usage Data: such as IP address, browser type, operating system, referring URLs, and access times.
-
Cookies: to improve your browsing experience, track usage analytics, and facilitate shopping cart functionality.
2. How We Use Your Information
We use your information to:
-
Process and fulfill your orders
-
Communicate with you about your account or transactions
-
Provide customer support
-
Improve and personalize your experience on the Site
-
Send marketing emails (only if you’ve opted in)
-
Comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with trusted third parties who assist us in operating our website and delivering services, such as:
-
Payment gateways (e.g., PayFast, PayGate)
-
Shipping and courier providers
-
IT service providers
-
Legal authorities, if required by law
Each third party is bound by confidentiality and data protection obligations.
4. Your Rights Under POPIA
Under South African law, you have the right to:
-
Access your personal information
-
Correct or update your data
-
Object to the processing of your information
-
Request deletion or restriction of your data
-
Lodge a complaint with the Information Regulator
To exercise your rights, please contact us using the details below.
5. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal requirements.
6. Security
We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
7. Cookies
Our Site uses cookies to enhance user experience and collect analytics. You can control cookie preferences in your browser settings. Continued use of our website constitutes consent to our use of cookies.
8. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies independently.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of the Site after changes indicates your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Craft Vapour
Website: https://craftvapour.co.za/